Post by bluebucketradio on Dec 4, 2016 6:04:44 GMT
Re-printed from Part15.us
Reporting Poor Service
As some of you know, i have made some comments in the past about our Internet Service Provider and their poor technical service.
Well lately our internet service has been either slow or not even there for hours on end,
finally my wife Stephanie and I had finally said "Enough". I emailed tech support last week, then received calls from TVS Cable and they left messages on my voice mail, i returned the calls only to listen to their voice mail telling me to leave my name and number.
I did this several times and each time i left a message with a good time to call me back.
After a week of playing their game i turned to the FCC for help by logging on to the FCC Complaints website and filing an electonric complaint against Thacker-Grigsby Telecommunications.
In my submission i mentioned that customer service has been good, at least over the phone they were friendly, who knows what they say after the call and i really don't care.
We have been customers for 2 1/2 years and the same trouble keeps coming up time and time again.
I also explained the interference on the radio's in our home which i suspect is coming from one of two sources, our modem/router or the control signals Ky Power / AEP uses to send meter data from our power meter to the trucks that gather that information while they drive down our road.
In two days the FCC responded to my letter and below is what they had to say:
consumercomplaints.fcc.gov/hc/en-us
FCC consumercomplaints@fcc.gov via zendesk.com
3:49 PM (22 hours ago)
to me
##- Please type your reply above this line -##
Hi Barry,
Your Ticket No. 1286525 was served on Thacker-Grigsby Telecommunications on Oct 26 for its review and response.
Thacker-Grigsby Telecommunications will likely contact you in an effort to resolve your issue.
A response is due to the FCC no later than 30 days from today. Thacker-Grigsby Telecommunications will respond to you directly by postal mail.
You can view a list of frequently asked questions at: consumercomplaints.fcc.gov/hc/en-us/articles/205082880.
We appreciate your submission and help in furthering the FCC’s mission on behalf of consumers.
This email is a service from FCC Complaints. Delivered by Zendesk
FCC consumercomplaints@fcc.gov
Let's just hope the outcome is a good one, i hate that i had to do it this way but if they treat me this way, then they are doing other customers wrong as well.
I will let you all know how this turns out.
Barry of BBR Worldwide
And this will bring folks here up to speed on thealpb.
New Modem
So out of the blue, TVS Cable shows up with a new modem and after nearly 30 minutes of waiting for a tech to enter the new modem into the system we are back online, but for how long? Will it be reliable?
I don't know.
Apparently this company has been upgrading but didn't bother to replace modems at customers homes. They bascially wait until someone has trouble then decide to say "hey we are upgrading our system and you need this new modem so everthing works"
Derrrr~
So after fighting with this new Arris modem, i think i have the ports open for my website.
Can i get members to visit www.bluebucketradio.com
and thefreeproject.no-ip.org ?
If you do visit my website, please let me know here or by email how fast it loaded or if it loads at all.
Meanwhile we will wait to see how well the connection fairs as we have had cold nights dipping down to freezing temps.
Thanks
Barry
And finally the letter that TVS sent to the FCC in response..
It kind of sounds to me like they put most of the blame on us doesn't it??? Never mind the fact we told the FCC this garbage has been going on for 2 1/2 years.
Barry of BBR World Wide
Reporting Poor Service
As some of you know, i have made some comments in the past about our Internet Service Provider and their poor technical service.
Well lately our internet service has been either slow or not even there for hours on end,
finally my wife Stephanie and I had finally said "Enough". I emailed tech support last week, then received calls from TVS Cable and they left messages on my voice mail, i returned the calls only to listen to their voice mail telling me to leave my name and number.
I did this several times and each time i left a message with a good time to call me back.
After a week of playing their game i turned to the FCC for help by logging on to the FCC Complaints website and filing an electonric complaint against Thacker-Grigsby Telecommunications.
In my submission i mentioned that customer service has been good, at least over the phone they were friendly, who knows what they say after the call and i really don't care.
We have been customers for 2 1/2 years and the same trouble keeps coming up time and time again.
I also explained the interference on the radio's in our home which i suspect is coming from one of two sources, our modem/router or the control signals Ky Power / AEP uses to send meter data from our power meter to the trucks that gather that information while they drive down our road.
In two days the FCC responded to my letter and below is what they had to say:
consumercomplaints.fcc.gov/hc/en-us
FCC consumercomplaints@fcc.gov via zendesk.com
3:49 PM (22 hours ago)
to me
##- Please type your reply above this line -##
Hi Barry,
Your Ticket No. 1286525 was served on Thacker-Grigsby Telecommunications on Oct 26 for its review and response.
Thacker-Grigsby Telecommunications will likely contact you in an effort to resolve your issue.
A response is due to the FCC no later than 30 days from today. Thacker-Grigsby Telecommunications will respond to you directly by postal mail.
You can view a list of frequently asked questions at: consumercomplaints.fcc.gov/hc/en-us/articles/205082880.
We appreciate your submission and help in furthering the FCC’s mission on behalf of consumers.
This email is a service from FCC Complaints. Delivered by Zendesk
FCC consumercomplaints@fcc.gov
Let's just hope the outcome is a good one, i hate that i had to do it this way but if they treat me this way, then they are doing other customers wrong as well.
I will let you all know how this turns out.
Barry of BBR Worldwide
And this will bring folks here up to speed on thealpb.
New Modem
So out of the blue, TVS Cable shows up with a new modem and after nearly 30 minutes of waiting for a tech to enter the new modem into the system we are back online, but for how long? Will it be reliable?
I don't know.
Apparently this company has been upgrading but didn't bother to replace modems at customers homes. They bascially wait until someone has trouble then decide to say "hey we are upgrading our system and you need this new modem so everthing works"
Derrrr~
So after fighting with this new Arris modem, i think i have the ports open for my website.
Can i get members to visit www.bluebucketradio.com
and thefreeproject.no-ip.org ?
If you do visit my website, please let me know here or by email how fast it loaded or if it loads at all.
Meanwhile we will wait to see how well the connection fairs as we have had cold nights dipping down to freezing temps.
Thanks
Barry
And finally the letter that TVS sent to the FCC in response..
It kind of sounds to me like they put most of the blame on us doesn't it??? Never mind the fact we told the FCC this garbage has been going on for 2 1/2 years.
Barry of BBR World Wide
